Frequently Asked Questions
Everything you need to know about our premium craftsmanship and service.
What is the typical shipping lead time for an order?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping varies by location and customs processing.
Do you offer a warranty on your products?
Yes, we provide a limited lifetime warranty that covers any defects in materials or workmanship. This does not cover normal wear and tear, misuse, or unauthorized modifications.
What is your return and exchange policy?
We accept returns and exchanges on unused items in their original packaging within 30 days of delivery. Please note that custom-made or personalized items are final sale.
How should I maintain and care for my purchase?
To ensure longevity, keep your items clean and dry. For steel components, we recommend a light coat of protective oil periodically to prevent oxidation and maintain the finish.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that customers are responsible for any import duties, taxes, or local regulations regarding the items purchased.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.